Customer Support

 

💬 Need Help? Our support team is always available to assist you and find the best solution.

Just reach out — we’ll take care of the rest.

SHIPPING INFORMATION

Orders are fulfilled from our U.S. and international fulfillment centers.

• U.S. orders: typically delivered within 5–10 business days

• International orders: typically delivered within 8–15 business days

Shipping fees and delivery options are calculated at checkout.

RETURNS & REFUNDS

30-DAY SATISFACTION GUARANTEE

We want you to love your purchase. If you're not completely satisfied, we're here to help.

• You may request a return or exchange within 30 days of delivery
• Items must be unused and in original packaging

📦 Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days with photos — we will gladly offer a replacement or full refund.

 

FREQUENTLY ASKED QUESTIONS

How can I track my order?

Once your order ships, a tracking number will be generated and shared with you.

Tracking updates may take a few days to appear.

Do you ship worldwide?

Yes 🌍 We ship to most countries worldwide.

Shipping costs are calculated at checkout.

Can I cancel or modify my order?

Orders can be modified or canceled within 12 hours of purchase.

After this time, the order may already be in processing.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, you can request a return or exchange within 30 days of delivery.

Items should be unused and in original packaging.

For damaged, defective, or incorrect items, we provide a free replacement or full refund — just contact us within 7 days with photos.

If you have any concerns, our support team is always here to help and make things right.

Will sold-out items restock?

Some items are limited drops and may not restock.

Follow our social media for updates on restocks and new releases.

Will I need to pay customs or import taxes?

International orders may be subject to customs duties depending on your country’s regulations. These fees are not controlled by us.

AUTHENTICITY & LICENSING

3GOGO INTL INC is authorized to commercialize and distribute official FIFA World Cup™ mascot products in accordance with licensing agreements and FIFA brand guidelines.
All products sold on this website are officially licensed collectibles.

Verified Licensing Documentation Available Upon Request.

CONTACT FORM