Customer Support
Our support team responds within 1–2 business days.
SHIPPING INFORMATION
Orders are fulfilled from our U.S. and international fulfillment centers.
• U.S. orders: typically delivered within 5–10 business days
• International orders: typically delivered within 8–15 business days
Shipping fees and delivery options are calculated at checkout.
RETURNS & EXCHANGES
Due to the collectible nature of our products, we only accept returns in cases of manufacturing defects or shipping damage.
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos, and our support team will assist you.
FREQUENTLY ASKED QUESTIONS
Once your order ships, a tracking number will be generated and shared with you.
Tracking updates may take a few days to appear.
Yes 🌍 We ship to most countries worldwide.
Shipping costs are calculated at checkout.
Orders can be modified or canceled within 12 hours of purchase.
After this time, the order may already be in processing.
Due to the nature of collectible merchandise, we do not accept returns or exchanges for:
• Change of mind
• Incorrect purchase
• Personal preference
However, if your item arrives damaged, defective, or incorrect, we will gladly offer a replacement or refund.
Please contact support within 7 days of delivery.
Some items are limited drops and may not restock.
Follow our social media for updates on restocks and new releases.
International orders may be subject to customs duties depending on your country’s regulations. These fees are not controlled by us.
AUTHENTICITY & LICENSING
3GOGO INTL INC is authorized to commercialize and distribute official FIFA World Cup™ mascot products in accordance with licensing agreements and FIFA brand guidelines.
All products sold on this website are officially licensed collectibles.
Verified Licensing Documentation Available Upon Request.